Refund Policy


All jewellery is supplied with 30 days, no quibble, money back guarantee provided that they are returned as sold, ie unworn with all the supporting paperwork. A full refund will be issued.


We strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.


1)  If there is damage to an item upon delivery, call our customer service center immediately at +91 33 40072684 or email us at for assistance.

2)  Please read the information on your original packing slip.

3)  Preserve original packing and the item in its sealed form with all accessories, tags, boxes, bags, stickers, papers and original Invoice. Securely pack the unused item back.

4)  Once your package is ready, just send the package at our below mentioned address by the same courier and mail us the details of the tracking number at

5)  Check the return package to the address indicated on the packing slip:

Usraa Gems & Jewellery Pvt Ltd

Vibhav Shopping Plaza

1st Floor, Room No 126

4 Lee Road

Kolkata 700020

Phone +91 33 40072684

6)  Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center as mentioned above.

7)  You can expect a refund within 7 working days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.

Again, not that we don't trust you, but we'll need to inspect the item upon receipt. If it is indeed an error or a defective product, your refund or exchange will be on its way shortly. However, if the product is found to not be defective, shipping charges will apply and/or a partial refund may be issued.

Usraa will not be responsible for loss or damage of return shipments.

If you have any questions about our return procedure, please contact us at


Usraa has demonstrated a commitment to providing high-quality diamonds and jewellery and superior service. We stand behind each of our products with customer-friendly policies designed to ensure your satisfaction and make Usraa your lifelong jeweller of choice.

Usraa jewellery can be exchanged/bought back at any point of time after sales.  In gold items 10% will be deducted on sales price i.e. MRP and the value of gold will be calculated as per the gold market rate of that day. In silver items the deduction will be 25% on Sales price i.e. MRP.  Our exchange/buy back policy only applies to undamaged jewellery that are accompanied by the original diamond grading report and/or certificate. If the item is damaged, then only value of the gold and diamond, if available, will be given after above deductions. The customer should have the bill/invoice for exchange/ buy back. No discount offers can be clubbed or applied against the exchange. Diamond and/or Gemstone jewellery cannot be exchanged against only gold jewellery or gold coins. The current market value will be determined by Usraa. You will be given a voucher for the determined value which remains valid for 12 months. Please note that this voucher cannot be encashed. 

Solitaire Diamonds Exchange at 80% of current market value, subject to a value limit of Rs.10,00,000/-. Currently Lifetime Exchange Policy is available on orders within India 


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